Reload Learning Ltd – “Reload Learning”, “we”, “us”, “our” – recognises the importance of
your privacy and is committed to protecting any personal information we collect about you.
For the purposes of this privacy statement, the word ‘you’ includes website visitors, Reload
Learning registered users, and purchasers of the Reload Learning’s products and services.
THE PURPOSE OF THIS PRIVACY STATEMENT IS TO INFORM YOU ABOUT:
- What personal information about you is collected by the Reload Learning
- How the information is used
- With whom the information may be shared
- How you can access and change any personal information the Reload Learning holds
about you - What security procedures are in place to protect against the loss, misuse, or
alteration of your personal information by the Reload Learning - How to contact the Reload Learning
THIS PRIVACY STATEMENT APPLIES TO ANY PERSONAL INFORMATION YOU PROVIDE US:
- When visiting the Reload Learning website
- When using the Reload Learning’s online services
- When entering into an agreement with the Reload Learning and/or another third
party - When you request the Reload Learning forward information about yourself to third-
party credit providers for loan or credit application purposes - When you correspond, or communicate with the Reload Learning over the telephone
or in any other manner including by letter, facsimile, or email - In addition to collecting personal information directly from you, we may also obtain
personal information about you from third-party sources such as our training
providers and other third-party service providers
Failure by you to provide personal information when requested by the Reload Learning may
mean that we are unable to provide certain services and products to you.
WHAT TYPES OF INFORMATION DO WE COLLECT?
The Reload Learning gathers three types of information about you, namely:
- Aggregated information generated by our systems – or third-party systems – to track
our website traffic but that which does not identify you personally; and - Personal information about you such as your name, contact information, including
email address, and in some cases, your billing details and general financial and credit
information - Other information relevant to customer surveys and/or offers
The type of information that the Reload Learning collects about you is dependent on how
you use the services offered on our website and the products you are interested in
purchasing through the Reload Learning.
Generally, the Reload Learning does not collect ‘sensitive information’ about you.
Sensitive information includes – but is not limited to – information about your race or ethnic
origin, your religion and your sexual preferences.
The Reload Learning will only collect sensitive information about you in the event that it is
necessary for the purpose of providing you with a product or service.
In such circumstances, the Reload Learning will only collect sensitive information with your
consent unless we are required by law to collect such information from you.
COLLECTION OF AGGREGATE DATA
The Reload Learning also collects non-personal information in aggregate form to track data
such as the total number of visits to our website, the number of visits to specific areas of
our website, and the domain names of our website visitors’ internet service providers.
We use this information, which remains in aggregate form, to understand how our website
visitors use our website so that we can constantly improve and enhance our services.
We may also share this information with our training providers for the purpose of providing
you with optimal online career management services.
Your Internet Provider – IP address
The Reload Learning’s web servers provide us with your IP address – this assists us in the
diagnosis of problems and or support issues with our services.
COOKIES AND APPLETS
Reload Learning uses ‘cookies’ and ‘applets’ in its website systems. Please see the Cookie
Management section at the bottom of our website home page for further details.
HOW WE COLLECT INFORMATION
Reload Learning may collect personal information about you when you visit our website and
you elect to use our online services when you register as a Reload Learning Registered User.
Personal information may also be collected when you enter into a contract with the Reload
Learning, facilitate with our Career Services and Student Support, and deal with the Reload
Learning over the telephone or correspond with the Reload Learning via, letter, email or any
other mode of communication.
The Reload Learning may also collect personal information about you from our training
providers and other third-party service providers.
HOW WE USE YOUR PERSONAL INFORMATION
The Reload Learning may use your personal information for one of the following purposes,
subject to your opt-in preferences:
to communicate with you, including via email newsletters
to facilitate and process contracts between yourself and the Reload Learning and/or
third parties
to identify the number of people using the Reload Learning ‘s website services and
establish the nature of their interests
to facilitate the Reload Learning registration
to conduct the Reload Learning marketing activities
to provide you with information about Reload Learning and its services and products
to pursue our legitimate interests in a way that might reasonably be expected as part
of running our business and which does not materially impact your rights, freedom,
or interests
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
Reload Learning may disclose your personal information to our training providers in order to
facilitate your enrolment in a selected training course.
In some instances, including for example, where you require financial assistance, Reload
Learning may collect personal information about you – including financial and credit
information – to pass on to the Reload Learning’s preferred credit suppliers for loan and/or
credit application purposes.
Reload Learning will only pass on this information where you have expressly consented to
allow the Reload Learning to do so on your behalf.
Credit Suppliers may require a range of additional personal information for loan application
purposes which is not specified in this Privacy Statement.
You will be read and must consent to the Credit Supplier’s privacy terms before Reload
Learning will pass on your personal information to the Credit Suppliers.
Reload Learning may also disclose your personal information to third-party contractors who
perform services for us including the management and maintenance of our information
systems.
Where your personal information is passed on to third-party contractors, Reload Learning
takes reasonable steps to ensure that these individuals and/or organisations are bound by
confidentiality and privacy obligations in relation to the protection of your personal
information.
Other than as outlined above, Reload Learning will not disclose your personal information
without your consent unless disclosure is necessary to prevent a threat to life or health,
authorised or required by law, reasonably necessary to enforce the law, or necessary to
investigate a suspected unlawful activity.
ACCESS TO AND CORRECTION OF INFORMATION WE HOLD ABOUT YOU
Upon your request, Reload Learning will provide you with access to your personal
information unless there is an exception that applies under legislation.
Reload Learning may recover any reasonable costs incurred in providing you access to the
requested information.
To request access to your personal information, please contact Reload Learning using one of
the contact options provided in our Privacy Statement.
If you are a Reload Learning Registered User, you can access your registered profile at any
time.
KEEPING INFORMATION UP TO DATE
Reload Learning strives to ensure that the information we hold about you is accurate,
complete, and up to date at all times.
If the personal information we hold about you is inaccurate, incomplete, or no longer up to
date, or you wish for your details to be removed from the website, please contact us so we
may take reasonable steps to address this and/or discuss alternative options with you.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
Reload Learning takes reasonable steps to protect the security of your personal information
in accordance with this Privacy Statement.
Reload Learning regularly reviews and implements new security and encryption
technologies. Unfortunately, no data transmission over the internet can be guaranteed to
be totally secure.
Whilst Reload Learning strives to protect such information, we cannot ensure or warrant the
security of any information you transmit to us or obtain from our online products or
services.
Accordingly, use is at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to
protect that information from misuse and loss and from unauthorised access, modification,
or disclosure.
In the event of a personal breach, we have in place procedures to ensure that the effects of
such breach are minimised and shall liaise with the ICO and with you as appropriate.
More information is available from the data protection officer.
LINKS TO OTHER WEBSITES
Reload Learning website contains links to other websites.
Please note that these links are intended for your convenience only.
Links to third-party websites do not constitute endorsement, sponsorship or approval by the
Reload Learning of the content, policies or practices of those third-party websites.
If you have any concerns regarding your privacy when visiting a linked third party, you
should ensure that you check the privacy statement/policies of those websites.
DESTRUCTION OF YOUR PERSONAL INFORMATION
Reload Learning will take reasonable steps to destroy or de-identify any personal
information about you once the information is no longer required for the purposes for
which it was collected or as authorised or required by law.
CHANGES TO RELOAD LEARNING PRIVACY STATEMENT
From time to time, the Reload Learning may make changes to this Privacy Statement.
Accordingly, we encourage you to periodically review this promise to remain informed
about how we collect and protect your personal information.
Your continued use of the Reload Learning website constitutes your acceptance of the
collection, use and disclosure of your personal information to the extent outlined in this
Privacy Statement as amended from time to time.
FEEDBACK AND QUESTIONS ABOUT PRIVACY AND RELOAD LEARNING WEBSITE
Reload Learning welcomes ideas and feedback about all aspects of the Reload Learning
`website. This feedback may be used to administer and refine the services we provide and
may be shared with the Reload Learning partners either in aggregate form or with specific
identifying characteristics removed.
If you have any questions regarding this Privacy Statement, practices of the Reload Learning
website or your dealings with the Reload Learning, you can contact us using the contact
details below:
Mike Geare, CEO
Email: [email protected]
Certificate of Incorporation
RELOAD LEARNING LIMITED
9289890
NZBN: 9429052441486
This is to certify that RELOAD LEARNING LIMITED was incorporated under the Companies
Act 1993 on the 7th day of November 2024.
L2, Building 1, 181 High Street
CHRISTCHURCH 8011
